Terms of use

Course Booking Terms and Conditions

Delegates Participation

The formal content and facilitation of JoinedUpHealth courses are provided to the best of our ability. We aim to enable the co-creation of an enjoyable and rich learning environment with our delegates as a group of supportive colleagues sharing our experience and learning needs. Delegates are invited to participate in a spirit of honest and respectful communication, to consider contributions made by speaker/s and delegates fairly, and be prepared to make their own contributions in a constructive manner. Delegates are expected to treat information shared by others with due respect for privacy and confidentiality, and all clinical scenarios discussed should be done so in a way that protects the privacy and confidentiality of patients or clients.

Where the course leader concludes that a delegate is significantly impeding the learning or participation of others, we reserve the right to constructively feed this back to the delegate/s concerned, and if the situation remains unimproved to ask them to leave the course.

Delegates' Professional Status

For courses not open to the general public, the group/s and/or professions for who any specific course is being provided is specified in the product description.  By proceeding to with your purchase you are confirming that your professional status matches those specified.  If we become aware than any false statement has been made in this regard prior to attending, that person's booking will be cancelled and no refund made.  If we become aware than any false statement has been made in this regard by a person attending the course, they will be required to leave, and no refund made.  Exceptions, where appropriate,  may be agreed prior to booking by contacting courses@joineduphealth.net.


Delegate Course Fees, including any additional transfer charges, are due in full prior to the course taking place. In the event of late payment we reserve the right to not accept future course bookings and to charge interest on outstanding invoices at the rate of 5% per calendar month.

For courses where the content is provided by JoinedUpHealth and the organisation and bookings are undertaken by your organisation, payment of the speaker fee and agreed expenses are payable within a month of invoicing.


By Delegates on Courses Booked Directly through JoinedUpHealth.net

All cancellations must be requested in writing to booking@joineduphealth.net and we recommend you receive acknowledgement from us in return. You may substitute a delegate with another with no charge but please contact us in advance of your course if you wish to do this. A fee will be charged transfer your booking as set out below.  Where a waiting list is held and another delegate can take your place, you will the charged only the transfer fees set out below.  We can notify you when you contact us if this is an option. 

Cancelling a booking Percentage of fee credited Transferring a booking Fees Charged
More than 21 days 90% More than 21 days £10
8-20 days 50% 8-20 days £10
Less than 7 days 20% Less than 7 days £20

Delegate Cancellation of Courses Booked through Other Education Organisations

For courses where the content is provided by JoinedUpHealth and the organisation and bookings are undertaken by another organisation, then the terms and conditions of the organisation with whom the course is booked will apply.

Cancellation or Postponement of Courses by Other Education Organisations

Dates may be cancelled or postponed within the first 7 days after booking and up to 120 days before the course date, without charge. Postponement dates can only be set in agreement with JoinedUpHealth Ltd. All cancellations and postponements must be received in writing to courses@joineduphealth.net, and will be charged as follows

Cancelling a booking Charge Postponing a booking Fees Charged
More than 120 days No charge More than 120 days No charge
First 7 days after booking No charge First 7 days after booking No charge
119 - 60 days 25% agreed fee 119 - 60 days £60
59 - 30 days 40% agreed fee 59 - 30 days £60
29 days for fewer 50% agreed fee 29 days for fewer £100

Cancellation of Courses and Changes to Content

JoinedUpHealth courses are constantly updated and improved and we reserve the right to alter any of the courses’ content without prior notice. JoinedUpHealth Limited will make every effort to provide the services as specified, but, if for any reason beyond its control it fails to do so, neither JoinedUpHealth Limited nor its directors or employees shall be liable for any resulting loss or damage. In such circumstances, delegates will be offered an alternative date or a credit note.


By submitting a booking to us, by whatever means, you are acknowledging that you have received authorisation for this expenditure from the relevant person at your institution, therefore we reserve the right to pursue payment for your booking 7 days after it was taken.

Clinical Responsibility

The materials, training and courses provided by JoinedUpHealth are used by delegates under their own individual clinical responsibility. Neither JoinedUpHealth Limited nor its employees or trainers can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training, nor responsibility for any loss incurred as a result of relying on the training or the training notes.

Cooling Off Period

From the date of making your booking with us, whether online, phone, fax or post, you have 7 days from which to make a cancellation without charge. Thereafter your booking will be bound by our terms and conditions.